Thinking out loud.
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Business
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AI Customer Experience Platforms: Choose by Fit, Not Hype
A current, decision-led comparison of 11 AI customer experience platforms, based on operating fit, knowledge, actions, escalation, governance, and measurement.
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Micro-Moment Marketing: Be Useful at the Point of Intent
Micro-moment marketing works when brands understand a person’s immediate intent and remove friction from the next useful step.
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Human-Centered Design Begins Where Assumptions End
Human-centered design replaces internal assumptions with evidence from real people, real tasks, and continuous testing.
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AI Customer Experience: Design the Operating Model Before the Bot
AI customer experience succeeds when the operating model does. Define the job, govern the knowledge, limit authority, test failures and design the human handoff.
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Post-Purchase Platforms: Choose the Job Before the Tool
A practical guide to choosing post-purchase software by customer job, from tracking and returns to loyalty, customer success, and feedback.
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The Sale Is Where the Brand Promise Gets Tested
Post-purchase engagement should help customers feel informed, supported, and confident in their choice. That requires more than another automated message.
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Brand Authenticity Is the Alignment Between Promise and Practice
Brand authenticity is earned when a company’s promise, operations, evidence, communication, and long-term behavior stay aligned.
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5 Key Tips For How To Brand Events For Massive Success
Five principles for building a durable event brand: belonging, meaningful progress, participant storytelling, recognizable consistency, and physical artifacts worth keeping.
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52 Marketing and Branding Strategies, Organized by the Job They Do
A practical decision library of 52 marketing and branding strategies, organized by the customer or business constraint each one can help solve.
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6 Branding Quotes Worth Keeping—and What They Mean
Six source-traceable branding quotes, each translated into a practical decision about simplicity, promises, purpose, experience, focus, and coherence.
